Door Of Hope Australia | Code of Conduct
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Code of Conduct

✅ Code of Conduct

ACT IN ALL CIRCUMSTANCES WITH:

  • Honesty, integrity, and professionalism;
  • Paramount regard for the interests and needs of our project recipients (stakeholders), while adhering to the highest standards of service to our donors and partners;
  • Full compliance with all applicable laws and regulations in Australia and in the countries where our projects are implemented;
  • Immediate disclosure of any actual, potential, or perceived conflict of interest;
  • Commitment to privacy: Maintain the integrity of confidential information and ensure it is used solely for its intended purpose;
  • Truthful Transparency: Maintain accurate records of all project donations, costing, and reporting;
  • A Healthy Workplace: Provide a supportive environment that enhances well-being and promotes equal opportunity without discrimination on the basis of race, religion, colour, gender, disability, sexual orientation, or age;
  • Responsible Stewardship: Show regard for DOHA resources and property;
  • Safeguarding Compliance: Adhere strictly to the DOHA Child Safeguarding Policy and the Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) Policy;
  • Strict Prohibitions: Understand that transactional sex, bullying, bribery, corruption, and any form of abuse or exploitation are strictly prohibited;
  • Reporting: Report any suspected violations immediately to the Project Manager (PM) or Chairperson of the Board (CB).

ETHICAL BUSINESS CONDUCT:

  • Integrity & Respect: We promote respectful, collegial, and trusting relationships internally and externally.
  • Civility & Teamwork: We place a premium on honesty and teamwork above and beyond legal requirements.
  • Transparency: We are open and fair in business relationships, honoring commitments to recruits and partners.
  • Clear Boundaries: We ensure our development funds and activities are not used to promote religious or political agendas.
  • Environmental Care: We seek to minimize the environmental footprint of our work.

DOHA is committed to transparency and learning.

If you have feedback or a complaint about our staff, our projects, or anything else, please contact our Chairman, Mr. Bryan Grasby, at bgrasby@doorofhope.com.au or call (03) 9584 9531.

Our Promise to You:

  • We accept anonymous complaints.
  • We handle sensitive reports (including those regarding safeguarding or sexual misconduct) with total confidentiality and care.
  • If you need help making a complaint, please let us know and we will assist you.

ACFID Membership:

DOHA is a member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct. If you are not satisfied with our response, you may lodge a complaint with the ACFID Code of Conduct Committee at code@acfid.asn.au.