Door Of Hope Australia | Privacy Policy
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Privacy Policy

Privacy Policy

Effective Date: March 11, 2026

Door of Hope Australia, Inc. (“us”, “we”, or “our”) operates the https://doorofhopeaustralia.org/ website (the “Service”). This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you and to fulfill our mission as a child-focused relief organization.

Types of Data Collected

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, Postal code, City

Sensitive Information As a Christian organisation, we may occasionally collect “Sensitive Information” as defined by the Privacy Act, such as your religious affiliation or prayer requests. We only collect this information with your consent and use it only for the primary purpose for which it was obtained.

Financial Data When you donate via our Service, we collect information necessary to process your donation and issue a tax-deductible receipt. Financial transactions are processed through secure, PCI-compliant third-party service providers. We do not store your full credit card details on our servers.

Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”), such as your IP address, browser type, and the pages you visit.

2. Use of Data

Door of Hope Australia, Inc. uses the collected data to:

  • Maintain the Service and process donations.
  • Issue official tax receipts for Australian donors.
  • Provide updates on our projects Overseas
  • Monitor usage to improve our website experience.
  • Detect, prevent, and address technical or security issues.

3. Transfer and Disclosure of Data

Your information may be transferred to computers located outside of your state or country where data protection laws may differ.

Overseas Disclosure: To fulfill our mission, we may occasionally share specific information with our international project partners. We take all reasonable steps to ensure that any overseas recipient treats your data in accordance with the Australian Privacy Principles.

Legal Requirements: We may disclose your data if required by law or in good faith belief that such action is necessary to comply with legal obligations or protect the safety of the public or the organization.

4. Security of Data

The security of your data is vital to us. We use commercially acceptable encryption and security protocols (SSL) to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.

5. Service Providers and Analytics

We employ third-party companies to facilitate our Service (e.g., payment processors, email platforms). These parties have access to your Personal Data only to perform these tasks on our behalf.

  • Google Analytics: We use Google Analytics to track and report website traffic. You can opt-out by installing the Google Analytics opt-out browser add-on.

6. Children’s Privacy

While our Service features content regarding our work with children, we do not knowingly collect personally identifiable information from children under the age of 18. If we become aware that we have collected Personal Data from a child without parental consent, we will take immediate steps to remove that information.

7. Access and Corrections

You have the right to access the Personal Information we hold about you and to update or correct it. If you wish to access your Personal Information, please contact us in writing.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Door of Hope Australia, Inc.

Email: enquiries@doorofhope.com.au

Address: 68 Brunel Road, Seaford VIC 3198 Australia

Phone: +61 (03) 9584 9531